These FAQs are designed to provide clarity on SwiftEscape’s services, policies, and processes. They form part of SwiftEscape’s official policy documentation and apply to all clients unless otherwise stated in writing.
SwiftEscape is a travel planning and booking company that provides end-to-end travel solutions, including flights, accommodation, visas, tours, transfers, and curated travel experiences. Our goal is to make travel seamless, stress-free, and memorable
We handle:
SwiftEscape offers both local and international travel packages. Destinations include (but are not limited to) Africa, Europe, Asia, the Middle East, North America, and island destinations. Availability may vary based on visa requirements, airline routes, and travel advisories.
You can book a trip by:
A travel consultant will guide you through the process.
No. Bookings are only confirmed after:
Until confirmation is sent, all bookings are considered tentative.
Yes, bookings can sometimes be placed on hold, depending on airline, hotel, or supplier policies. Hold periods are time-sensitive and not guaranteed.
You may book:
SwiftEscape offers flexibility based on your needs.
We accept:
All payments must be made to SwiftEscape’s official accounts only.
Prices may change due to:
Once payment is made and booking confirmed, prices are locked unless changes are requested by the client.
Yes. Some packages are eligible for installment plans (e.g., Piggy Bank option). Payment plans:
Failure to meet payment deadlines may result in:
Yes, but cancellations are subject to:
Refundability depends on the specific service booked:
SwiftEscape does not control third-party refund policies.
Refund timelines depend on suppliers but typically range from 14 to 90 working days after approval.
Yes, changes may include:
Change fees may apply from airlines, hotels, and SwiftEscape.
No. Visa decisions are solely at the discretion of the relevant embassy or consulate. SwiftEscape provides guidance and support only.
Visa assistance may include:
No. Embassy fees, service fees, and third-party charges are non-refundable.
Yes, changes may include:
Change fees may apply from airlines, hotels, and SwiftEscape.
Common requirements include:
The client is fully responsible for:
SwiftEscape is not liable for denied boarding or entry.
Travel insurance is strongly recommended and may be mandatory for certain destinations.
Coverage may include:
Coverage depends on the policy selected.
We work with:
Tours may be:
Details will be communicated during booking.
Yes. Custom itineraries are one of SwiftEscape’s core services.
Group travel typically involves 5 or more travelers.
Group cancellations may affect:
SwiftEscape is not liable for disruptions caused by:
We will, however, provide reasonable assistance where possible.
SwiftEscape is not responsible for:
Clients are advised to exercise caution at all times.
Complaints should be submitted via:
All complaints should be made within 7 days of service delivery.
We aim to acknowledge complaints within 48 hours and resolve them within a reasonable timeframe.
We use client data strictly for:
Yes, only when necessary (e.g., airlines, embassies, hotels) and in line with data protection regulations.
Yes. SwiftEscape reserves the right to update these FAQs and policies at any time. Updated versions will supersede previous ones.
SwiftEscape Travels & Tours
Office: B40 Justice Mall, Spg Junction Nnobi Lane, Igbo-efon, Lekki, Lagos State
Email: hello@swiftescapetravels.com
Phone:+234 707 815 5112
Website: www.swiftescapetravels.com
