We understand that travel plans can change. SwiftEscape will process cancellations and refunds in accordance with both our internal guidelines and our suppliers’ policies (airlines, hotels, etc.).
2. Cancellations
Cancellations must be made in writing.
Airline/hotel-specific penalties may apply.
3. Refunds
Refunds are subject to airline/hotel approval.
Non-refundable tickets or “promo fares” are not eligible for refunds.
Refunds are processed within 21 working days after receiving confirmation from the service provider.
Service fees, insurance, and visa charges are non-refundable.
4. Rescheduling
Customers may request rescheduling prior to travel. Additional fare differences and amendment fees apply.
PAYMENT & ACCOUNT POLICY
1. Prepaid Accounts
Customers can pre-fund their SwiftEscape accounts to save toward future trips. Funds may be deposited monthly or quarterly and can be used for any SwiftEscape service.
2. Postpaid Accounts
Approved corporate or frequent clients may enjoy postpaid booking privileges, subject to credit evaluation and agreed repayment timelines.
3. Payment Methods
Accepted methods include bank transfer, debit/credit cards, and secure payment gateways. All transactions are processed in compliance with Nigerian data security standards.
4. Billing Disputes
Any payment disputes must be reported within 7 days of receipt. SwiftEscape will investigate and resolve promptly.